I appreciate you joining the thread, KDR.
I fully understand the significance of finding a solution to this issue at the earliest convenience. Let me route you to the right support team to assist you further on this matter.
As I previously stated in the thread, the invoice has been closed. However, if the issue persists on your end, I strongly advise you to get in touch with our QuickBooks Online Support team again. They will be able to provide you with an update and explanation regarding this matter. Additionally, they can open a new case to investigate the issue further.
To reach our support team:
- Sign in to your QuickBooks Online company and select Help (?).
- In QB Assistant, enter the topic you need help with. You can also enter questions.
- Select Contact Us to connect with a live support agent.
- Choose a way to connect with us: Start a chat with us, Ask the community, or Call us.
You can reach our support team Mondays through Fridays from 6:00 AM to 6:00 PM Pacific Time and Saturdays from 6:00 AM to 3:00 PM.
For your convenience, you can check out this article to get a list of all your recurring transactions and the accounts they're linked to in QuickBooks Online (QBO): Review your recurring transactions in QuickBooks Online.
Don't hesitate to reach out to us if you have further questions about recurring transactions in QBO, you can always post to this Community forum or leave a reply to this post, I'll be happy to help. Best regards.
