I hear you, and I understand the frustration that inconsistencies like this can cause, Fudge.
As of posting, the status of the investigation is closed. However, we've heard that some users are still experiencing the same issue even though they have been added to our affected users list and haven't received an email. If this is the case, we suggest contacting our support team to get an update and ask why you weren't emailed despite being on the affected user list.
To reach our support team:
- Sign in to your QuickBooks Online company and select Help (?).
- In QB Assistant, enter the topic you need help with. You can also enter questions.
- Select Contact Us to connect with a live support agent.
- Choose a way to connect with us: Start a chat with us or Call us.
In the meantime, I recommend manually utilizing the recurring transaction reminder.
If you wish to change your recurring transaction templates, please visit this article: How to edit recurring transactions.
I'll also be adding this article to help you personalize and manage your transactions in QuickBooks Online: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Don't hesitate to reach out to us if you have further questions related to your recurring invoice in QBO, you can always post to this Community forum or leave a reply to this post, I'll be happy to help. Best regards.
