The frustration continues.  Still have to "skip" reminders after using them to get them to update to the next interval date in the recurring transaction list.  Why?

The history shows that TWO investigations have been opened.  INV-91805 and INV-97602.  Are they really both marked as closed and RESOLVED?  Please explain the resolution.

On 3/1/2024 I asked to be added to INV-97602 and Angelo confirmed "I was able to pull up the account and check the ongoing investigation. I will attached your email now to the INV-97602 and I will also create a case for your concern and attached it to the ongoing investigation as well so your name will be put to priority list.”  I have not received any updates.

Please provide an update and do not tell me the investigation is closed and resolved without explaining HOW it has been resolved.