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Replying to:
JuliaMikkaelaQ
QuickBooks Team

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I understand how important sending your recurring transactions promptly, Johnny. I've got some information to share with you about this matter.

 

We've received and encountered similar cases and reports where recurring invoices are not created or sent to their designated customers. To address this concern, I recommend contacting our Customer Support team so they can add you to the list of affected users. 

 

Here's how to contact us:

 

  1. Go to the Help menu, then select the Search tab.
  2. Click Contact Us.
  3. Enter a brief description of your concern, then choose Continue.
  4. Select either Start a Chat or Get a Callback and start connecting with them.

 

In the meantime, as our Product engineers look further into this issue, you can manually send the invoices by following these steps:

 

  1. Go to the Gear icon, then select Recurring Transactions.
  2. Look for the template you want to send, then click the Dropdown beside the Edit button.
  3. Select Use.


     
  4. Review the invoice details, then click Review and Send.
  5. Once done, click Send Invoice.

 

Moreover, if you want to get the list of your recurring transactions and the accounts linked to in QuickBooks, you can visit this link as your reference: Review your recurring transactions in QuickBooks Online.

 

Also, once your customer paid their invoices, you can record the received payments in the program to mark them as paid and make your account accurate. 

 

I'm just a click away if you have other queries aside from managing recurring transactions in QuickBooks. I'll make sure to get back to you to sort things out. 

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