Thank you for visiting in the Community, eiuasa93. Let's go over some troubleshooting steps so you can unmatch your import transaction in QuickBooks Desktop.
To begin with, let's create a test company file, then import and unmatch the transactions. This is to check if the actual file is damaged. To do so, follow the steps:
Here's how:
- Click File, then New Company.
- Select Express Start or Start Setup and fill out the required fields. Add the word Test to the company name so it’s easy to recognize.
- Tap Start Working.
- Import the .qbo file in the test company and download the transactions into the same bank account you're having issues within your main company file.
If you're able to unmatch the transaction from the test company file, then you can proceed to your actual company file. From there, I suggest running Verify and Rebuild Data Utilities. The Verify Data utility identifies any potential data damage problem that might've caused unusual behavior, while the Rebuild Data utility repairs damaged data in your company file.
Additionally, you can visit this article if you have trouble categorizing your credit card entries to avoid duplicate data: Add and match Bank Feed transactions in QuickBooks Desktop.
Lastly, reconciling your accounts can ensure they always match your bank and credit card statements.
If you have questions about unmatching transactions in QuickBooks Desktop, please don't hesitate to ask. I'm always here to help. Have a great day!
