We appreciate you confirming that you have the correct sign-in information for your bank, Gweng. Let me share some information about this issue.
There are chances that some banks need your permission to connect your account to another service that includes QuickBooks Online. You can check if your bank requires this. If so, follow your bank's instructions to turn it on or contact your bank if you need help.
To establish a new connection, connect your bank account like normal. To enter your bank sign-in information, you can follow these steps:
For existing connection:
- Go to Transactions, then Bank Transactions.
- Select the bank or credit card account you need to update.
- Select the Pencil icon, then click Edit.
- Select Edit sign-in info.
- If your web browser auto-fills the user ID and password fields, clear them. To ensure your browser does not put in old info by mistake.
- Manually type in the user ID and password for your bank account.
- Select Update.
If this issue persists, I suggest signing in to QuickBooks Online using an incognito browser or other troubleshooting browser options.
Moreover, I'd like to share these articles that can assist you with your bank transactions in the future:
I'll be here if you still have concerns about your bank connection. Have a great day, and take care always.
