I have used QuickBooks self employed for 8 years now, and this issue has never happened, so I am now perplexed as to why after huge inflationary and greedy price increases for this product, is the quality of the product deteriorating?  I am well versed in this software, and have tried all the steps in this entire thread, NO LUCK, this is absolutely unacceptable.  And this thread of tier one basic troubleshooting to SELF EMPLOYED business owners is absolutely tone deaf; We are used to doing things for ourselves, so telling us to reach out to customer support to fix Intuit's problem is insulting.