I have now had multiple deposits on hold for two different Quickbooks companies I manage since November 2023.  Quickbooks then cancelled my merchant services account for both companies with no explanation other than it was a business decision.  If I still had access to the merchant service portals, I could go in and refund my customers and get payment a different way, but now I am just waiting on close to $40,000. I have called at least once a week since Novemebr and sat on hold for no less than an hour each time.  Every time I call I am told the same thing, that they have escalated the case and someone will get back to me within 1-3 days.  No one has ever called or emailed me back.  The failure to communicate or give me any sort of explanation is the worst part.  I have been a Quickbooks customer since 1995.  This is beyond unacceptable and I will make sure I share this information with every other business owner I know.  

I just got off phone again with customer service...still no resolution.  Another new escalation ticket number though.