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Replying to:
someonesinthekit
Level 2

Bank account can't be fetched

How do I get past an error message "Sorry, an unexpected error has occurred, we could not fetch accounts from your bank."  This is a new bank checking account with a national bank.  On my bank's web site, the account is shown to be actively linked.

 

Likewise, on the QB side, the bank appears as a linked account.  (When I open "manage connections" it is there.)  However, it has a switch in the off position.  When I attempt to enable it, I always get the same error stated above.  I have cleared cache, done the private browser thing, but to no avail.

 

Btw, in QB I do already have a linked credit card account with this bank.  Might this be a snag?  Do I need to deactivate/reactivate... that is somehow manage connections of checking and credit card accounts simultaneously? Surely would appreciate being able to get this feed on my biz checking operational

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