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Replying to:
GebelAlainaM
QuickBooks Team

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Thank y you for joining the thread, dingdong.

 

I understand the importance and urgency of this matter. I'd like to route you to the support group that can best handle this type of concern securely.

 

At this time, we don't have any ongoing investigation about the said concern with connecting your PayPal Credit, Mastercard, and Crypto in QuickBooks. 

 

Since you've tried all possible troubleshooting steps in this thread, yet there's no success, I suggest contacting the bank and verifying if those accounts you've mentioned are supported to connect with QuickBooks Online (QBO).

 

Once confirmed if they're' supported, you'll need to connect with our QuickBooks Support Team. This way, they can help you pull up your account securely and provide in-depth troubleshooting steps to resolve the issue so you can successfully connect those accounts to QuickBooks. They can also create a ticket for investigation if needed.

 

Here's how:

 

  1. On your company file, go to the Help menu.
  2. Select Contact Us.
  3. Enter your concern, then select Let's Talk.
  4. Choose a way to connect with us:

 

  • Start a chat with a support expert.
  • Get a callback from the next available expert. 

 

You may refer to this article for more details about the support schedule: QuickBooks Online Support.

 

Once you've successfully connected your PayPal Credit, Mastercard, and Crypto accounts in QBO, check out this article for future reference in handling bank transactions: Categorize online bank transactions in QuickBooks Online.

 

Tag me in the comment below if you have follow-up questions about connecting accounts in QBO. I'm always around to help you.

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