Hello there, @ljp4. I understand that you have already reached out to our support team for assistance regarding an issue. However, I recommend contacting them again to ask for an update on the progress of your case. 

Our support team has specialists with the necessary expertise and tools to investigate and resolve any issues you may encounter. They will be able to provide you with a more detailed analysis and offer a solution to it. If you have a case number, you can provide it to our support team when you contact them. This will help them to locate your file more easily and expedite the resolution process.

Additionally, you can run a report to get an overview of your business finances.

Your patience is appreciated as we work through this. If you have any other concerns about managing your vendor transactions, please don't hesitate to add a comment below.