I appreciate you for bringing this to our attention, thesurfbus. I'm here to provide information about the error you received when downloading online entries to your QuickBooks account. Resolving this for you is our priority to help you get back on managing your financial data.
As per checking, there's an ongoing investigation when downloading Bank of Hawaii transactions into your QuickBooks Online account. Please know that our engineers are already aware of this issue and implementing measures to provide a timely resolution.
With that, I recommend contacting our Customer Care Team to have your account information added to the list of affected users. This way, you'll receive updates regarding the status of the investigation and ensure you'll get back to business. To do this:
- Go to the Help icon and choose the Search tab.
- Select Contact Us.
- Describe your concern and click Continue.
- Choose between Chat with us and Have us call you.
For future reference, you may consider uploading your bank entries manually to your QBO data. Then, categorize them once everything looks good.
I'll keep in touch on this thread if you have additional questions when managing financial data in your account. I'll make sure to get you covered. Keep safe and have a good one.
