Are you folks incapable of investigating on your own?

Many reports of this problem and no clear evidence that calling will resolve. Why not post what will likely be done on a call so we can determine how much will be redundant attempts vs. real measures to a resolution. I am struck by the fact that no one at QB has taken ownership of this and run it to ground. Why repeat the same calls when there is clearly an issue between QB and Fidelity (and not one caused by the user). Have faith in us and investigate.