Thanks for bringing this matter to our attention, user57.
We've received similar cases or reports about the issue. I recommend contacting our support team so they can add you to the affected users list. They can further review this matter and resolve it promptly.
Here's how:
- Log in to your QBO account.
- Click Help (?).
- Select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a call back from the next available expert.
Please know that the supporting hours for QuickBooks Online Plus, Essentials, and Simple Start are from 6 AM to 6 PM, Mondays to Fridays. Then, 6 AM to 3 PM on Saturdays. Meanwhile, for QuickBooks Online Advance, support is available anytime and any day of the week.
Also, I'll add this article that can help you review and classify your bank or credit card transactions in QuickBooks: Categorize online bank transactions in QuickBooks Online.
Feel free to reply to this thread if you have additional concerns regarding your bank connectivity in QuickBooks. The Community is open 24/7 to assist you.
