@ShyMae - Dear lord, you don't think we've already reached out to customer service?? I spent an entire morning (1 hour on the phone and 4 hours on chat and screen share) trying to figure this out. Please do your homework on this issue before sending us these responses. So far, your customer service reps lack the ability to address our concerns, and your "engineers" aren't capable of quickly diagnosing and fixing the issues.