Thank you for following up on this, Race-MX. I can provide some information to ensure that your concerns about Fidelity banking are addressed.

I have checked and can confirm that the previously created ticket for this issue has been closed. However, I understand that the problem persists despite the ticket's closure.  

With that said, I highly recommend contacting our Support Team. This is to ensure that you receive the most accurate and up-to-date information about the current situation, as there have been recent reports of similar issues specific to Fidelity Bank.

You can use the steps provided by my colleague @Sherrie_F above to reach out Support Team or use this link as a reference: QuickBooks Online Support.

In the meantime, you can also check out this article as a workaround so can manually upload bank transactions to QuickBooks: Manually upload transactions into QuickBooks Online.

Feel free to leave a comment for other banking concerns. I'll be here to help.