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Replying to:
cmargerpositionwealth
Level 4

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As I've mentioned a dozen times to your team:

-Accounts at Fidelity are active

-I can login to see those accounts

-I've tried incognito, different browsers, clearing cache, restarting computer, updating browsers, etc. I just retested different browsers and incognito and still didn't work

-Fidelity has record of giving permission for them to release data. My screenshots are in my case file.

-There are NO ISSUES at Fidelity

-This has happened before and the issue was with QuickBooks, not Fidelity

-Please don't send us updates that this case has been resolved if it hasn't been resolved. Unfortunately the last time this required a new ticket to be created and it took 6 weeks to resolve.

-You guys need to reimburse anyone affected by this for the days lost to this. Not to mention the amount of time wasted by us to try to fix your problems.

 

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