Hello there, Marilyn.
Know it isn't the experience we want you and your clients to have when using QuickBooks Desktop (QBDT). We recognize the importance of this matter and that we want to make sure this issue gets addressed. In this situation, we recommend contacting our Customer Care Team so they can gather more details and determine the root cause of this problem. We'll write down the steps to get you going:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help/Contact Us.
- Select Contact Us.
- Give a brief description of your issue, then select Continue.
- Sign in to your Intuit account and select Continue and then Continue with my account.
- We'll email you a single use code. Enter your code and select Continue.
- Choose chat with us or Have us call you.
For more details about the support availability, please see this page: Contact QuickBooks Desktop support.
On the other hand, we got this article to help you learn more about importing and exporting data into QBDT and help you secure a backup copy in case you encounter any error when using the program:
We value your time reaching out here in the Community space. Know we're always ready to assist if you need help importing files or managing data inside the program. Feel free to visit us anytime so we can help you out again. Keep safe.
