Thank you for bringing this to our attention, shelley.
Ensuring your company reconciles its account on time is vital. This helps maintain organized financial records and saves time for your business. Let's go over some troubleshooting steps together to get you back on track.
In addition to @BigRedConsulting response, there are specific areas we need to check if you're facing issues with the scroll bar or if part of the page is not visible in QuickBooks Online (QBO). These are the following:
- Browser's zoom settings
- The computer's display settings
To rectify the issue, let's start by checking your screen resolution. Make sure it's set to the recommended resolution for optimal viewing:
- Screen resolution set to 1024x768 or higher
- Dots-per-inch (DPI) set to "Normal" or "100%"
Next, try zooming in or out on the page. Sometimes, adjusting the zoom level can help you see the entire page. Here's how:
- Open the browser you're currently using.
- Hold the CTRL button and press the + key to zoom in.
- Hold the CTRL button and the - key to zoom out.
Next, navigate to the Reconciliation page to check the scroll bar. If you're still facing the same issue, log in to your company via private browsing or incognito mode. This will help you determine if a webpage display issue is causing the scroll bar to not appear.
Here are the shortcut keys in each browser:
- Chrome: Ctrl+Shift+N
- Firefox: Ctrl+Shift+P
- Safari: Command+Shift+N
Once signed in, return to the page you're working on. If this works, clear the cache of your regular browser to free up space and optimize the browsing performance. Alternatively, use a different supported browser to determine if the one you're using is the issue.
Refer to this article for insights on the optimal setup for your browser and display settings: Unable to see the entire page in QuickBooks Online.
In the event that you experience performance issues in QBO and discrepancies in your reconciliation, consider utilizing the solutions offered in these resources. Feel free to explore each link for more in-depth information:
Stay in touch if you need further assistance navigating through QBO or have additional questions about reconciling your account. I'll get back to provide the assistance you need. Have a good one, shelley.
