Hello there. Dustin,
I understand how challenging this can be. I know how important it is for your business to connect Chase Bank to your QuickBooks Online (QBO) account.
However, to better assist you, could you please provide the specific error message from Chase Bank? Upon checking, we have an ongoing investigation about Chase Bank not connecting to QBO.
Additionally, if you want to add the transaction manually, you can follow this article on how to: Manually upload the transaction in QuickBooks Online.
If the issue persists, I recommend contacting our support team. By doing this, they'll get your account information securely. You'll be added as one of the affected users and will be notified about the course of this investigation accurately.
To contact support:
- Go to the Help icon, then select the Search tab.
- Choose Contact Us.
- Enter a brief description of your situation in the What can we help you with? area.
- Click Continue, then choose Chat or Callback.
In the future, you can refer to this article for guidance on how to Reconcile an account in QuickBooks Online.
The QuickBooks Community is always available to assist you with any questions you may have about connecting your bank. I'll be here to help you out. Have a great day ahead!
