I wish I could make your support experience better, DNfinance. Rest assured that we'll pass along your experience here on our end to provide excellent customer service to our valued users.
I understand how you'd want to connect your bank to QuickBooks Online smoothly. However, for me to be able to provide you with accurate information, did you happen to encounter any error messages while connecting? This way, we'll be able to address this in a way that's specific to your scenario.
In the meantime, you can consider manually updating the connection between your bank and QBO.
Here's how:
- Go to Transactions.
- Select Bank Transactions.
- Beside the Link account, click on Update.
Additionally, you can reach out to your financial institution to confirm if there's ongoing system maintenance to their online banking website.
Furthermore, I'm adding this helpful article as your reference in setting up bank rules in QBO: Set up bank rules to categorize online banking transactions in QuickBooks Online.
Comment below to this post if you have any concerns or follow-up questions regarding bank connection in QBO. I'll be here to lend a helping hand. Stay Safe.
