Hello there, LegacyTax1. I would feel the same way if I were in the same situation. I can route you to our designated support to check your merchant account.
Your concerns require the assistance of our designated support, as they possess the necessary security protocols to access your account details, which is beyond the scope of what can be done here in the Community space. Therefore, I recommend contacting our payment support.
Here's how to reach them:
- In your QuickBooks Online account, go to the Help menu.
- Hover to the Search tab, then click Contact Us.
- Type in a short description of your issue and concern in the box provided.
- Click Continue.
- Select the Chat or Callback option.
You can contact us from Mondays to Fridays, 6 AM to 6 PM PT.
For future reference, you can check the deposit speed for your product to learn when QuickBooks Payments deposits your customer's payments.
You can always return here whenever you need assistance and clarifications with QuickBooks-related concerns. Tap the reply button below to enter your queries.
