Let me elaborate on some details on why your credit card account isn't showing on the list, pguman.
When your credit card or bank account isn't listed the way you expect it to be, it's because the account isn't supported. As @VoltF mentioned, you'll have to request support from your bank. Here's how:
- Go to Transactions, then select Bank transactions.
- Click Connect account.
- Search for the name of your financial institution. If QuickBooks is unable to find your bank, you will get the message, "Hmm, we can’t find [name of the bank you entered] in our list of supported banks," and you will be presented with helpful tips to try and locate your bank account.
- If you’re still unable to find your bank, select Request.
- Enter your bank's web address (URL) in the field provided, then select Request.
In the meantime, you'll want to manually upload transactions to keep up with the old while waiting for your request from your bank. You can check out this article for more details: Manually Upload Transactions Into QuickBooks Online.
If you have any questions while connecting your bank account, please do not hesitate to let us know. Our Community is always available and willing to assist you. We hope you have a wonderful day!
