I understand how this situation impacts your Business tasks. Allow me to provide other information to fix this matter, @zoey.
When you convert or copy a purchase order into a bill, the purchase order will automatically be marked as closed. To ensure accurate records and avoid the PO being used to create another bill.
Considering that the reminder persists even after the investigation is resolved, I suggest basic troubleshooting for QuickBooks Online (QBO), which occasionally displays unusual behavior due to cached internet files. The following keyboard shortcuts can launch an incognito window or private browser :
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Sh
If it works, I recommend clearing your cache and cookies to update any website settings that could potentially conflict with the program's functionality. If not, you can switch to a different supported browser that is compatible.
Yet, if the issue remains after trying the troubleshooting steps, please reach out to the Technical support team so they can further investigate this behavior.
Here's how you can connect with our support team:
1. Click on the Help button inside QuickBooks Online.
2. Select Contact Us.
3. In the description field, enter Account Status, then select Let's talk.
4. Click Get a Callback to connect with our team.
In addition, I'm adding these helpful articles for future help:
Kindly keep me updated on the progress by leaving a comment below. I'll be around to follow up. Take care.
