I understand the urgency of resolving this issue, Andrew NA.
We understand the challenges you've been through to get this sorted out, and I know you have already tried some troubleshooting to resolve the issue. Since the problem persists, I suggest reaching out to our customer support team.
Our support team is equipped with the necessary tools and access levels to handle customer accounts, and they can trace what the vendor charged called 4over, and QBO changed it to Xover. They have been trained to provide expert assistance to our customers and are available to help you resolve this issue efficiently and effectively.
To contact our support, here's how:
- Go to Help (?).
- Enter talk to a human, then tap Continue.
- Choose which way you want to connect with us.
- Have us call you - Get a call from a support expert.
- Chat with us - Start a conversation with a support expert.
Our customer support is available for Plus, Essentials, and Simple Start from M-F 6 AM to 6 PM PT, and Saturday, 6 AM to 3 PM PT Advanced, any time, any day, to assist you and ensure that your experience with our service is as smooth and hassle-free as possible.
To ensure your data is accurate, you can check this article. It will guide you in ensuring that your QBO matches your real-life bank statement: Reconcile an account in QuickBooks Online.
If you have other questions regarding multiple charges in QBO, please don't hesitate to leave a reply below. Have a great day, and take care!
