Good day, @Mj1123. Thanks for joining the conversation.
To clarify, can you help us verify if these deposit adjustments are coming from the Square app? If so, transactions downloaded on QuickBooks will depend on the data transmitted by your financial services platform. Thus, I'd recommend reaching out to their support so they can review your account and diagnose the issue.
If not, I'd suggest reviewing your Audit log to check where the transaction is coming from and troubleshooting the problem. This is where QuickBooks records all account activity such as user sign-ins, changes to QuickBooks settings, edits to customers, vendors, employees, and payroll submissions. Here are the steps:
- Sign in as an admin to access the audit log. Ask your primary admin if you don’t see it.
- Go to Settings ⚙ and select Audit log.
- Click Filter.
- Use the fields on the Filter panel to choose the appropriate User, Date, or Events filter to narrow the results.
- Select Apply.
QuickBooks automatically creates specific user profiles to track certain actions in the audit log. If you see a user you don't recognize, we can review the "Learn about users created by QuickBooks" section of this article to know who made the changes: Use the audit log in QuickBooks Online.
If you're still unable to find out where the adjustments are coming from, reach out to our QuickBooks Team so they can review your account.
Please let me know if you have further questions about deposit adjustments from Square. I'll be right here to provide additional assistance. Keep safe!
