Hello there, wellsellen.
I can imagine the hurdle you've been through when trying to sync bank accounts into QuickBooks Self-Employed. This isn't the experience we want you to have. Allow me to chime in so you can get around this issue and be able to see those missing transactions.
First, I appreciate the troubleshooting steps you've performed to fix this matter. Since the issue persists on your end, you'll want to reach out to your bank. There's a great possibility that there is system maintenance.
If it's good on their end, I recommend contacting our Customer Care Team Support. This way, you'll be able to have a screen-sharing session with them to investigate your query further and find a possible resolution.
Here's how:
- Go to the Assistant feature.
- Type in Talk to a human.
- Choose a way to connect with us.
You can check our availability hours when contacting our support to ensure we respond to your issue promptly.
Once settled, I'll add these articles to help you organize your transactions:
Keep me posted if you still have questions or concerns about your transactions in QBSE. I'll be around for you.
