I understand that you're having difficulty scheduling bill payments, @Tripamn. Let's work together to resolve this.
To get rid of this problem, let's perform a few browser troubleshooting solutions to process the transaction in QBO.
Have you tried clearing the cache or using other supported browsers? The private window will not save any history making it a good place to identify browser problems. To start incognito mode, use these keyboard shortcuts:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If you're able to see the Add transaction using a private browser, go back to your regular browser and clear its cache. Clearing the cache or cookies is the best way to get a clean slate for your browser. Otherwise, using other supported browsers can be a good alternative too.
If the issue persists, I appreciate your troubleshooting efforts. I recommend reaching our Support team to investigate why saving a scheduled payment won't go through.
Here's how:
- On your QuickBooks Online, click on Help (?).
- Click either tab to get started: Assistant or Talk to human.
- Search Contact Us, then Start a chat with a support expert.
Additionally, I'm adding these lists of articles you can read more about the online bill pay feature in QBO:
Reach out to me if you have any other questions besides scheduled payments. I'm a few clicks away to help. Have a good day!
