Thanks for the reply. There is no error message at all. The account updates, goes to a green check mark (as if it did), but the updated date remains as 01/18/2024. On the Dashboard, the Business Overview shows with the red exclamation mark as 'Needs attention'. If you click there, it goes to the bank feed, briefly shows the orange warning "something's wrong' but that immediately disappears ( even thought I don't update). 

The client told me that they have tried signing in to the bank account again (twice last week). I tried clearing my cache and cookies and will do that again but I can't see any obvious solution to this. The client has tried the same