My client has a QuickBooks Checking account and the bank feed has not updated since Jan 18. This is when the NEW feature for QuickBooks Checking appeared in the Account and Settings section so I'm wondering if something has changed due to the NEW feature. 
The bank feed tries to update and reverts to a green check mark, but the new transactions don't show in the bank feed. I've tried various ways to get it connected again (incognito browser etc) but it won't connect. 

Is anyone else having this problem or have suggestions on what to do?