Thanks for joining this thread, Motivity.
I can offer an alternative way to handle this payment transaction in QuickBooks Online.
You can Exclude that transaction from your business account records. This can help ensure that your financial records accurately reflect your business activities. I'll walk you through how:
- Go to Transactions, then select Bank transactions.
- Select the For Review tab.
- Click the checkbox of the transactions to exclude.
- Select Exclude.
After excluding the transaction, it will be moved to the Excluded tab on the Banking page, where it will be stored separately from your regular transactions.
Moreover, reconcile the account to ensure the accuracy and completeness of your financial records.
Let me know if you have further questions regarding banking transactions and other related issues. I'll be here to assist.
