Hi queenieguarin,

Thanks for joining us here.  The best course of action for your situation would be to contact our QuickBooks Online Payments specialists at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.  They'll be able to work with you in real time and review the issue in more depth, in order to resolve the issue as soon as possible.  

If you have any other areas of concern, please don't hesitate to reach back out.  We would be glad to assist!