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Replying to:
AlverMarkT
Moderator

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I appreciate that you informed us of the issue promptly, @MWP1

 

There is currently an ongoing investigation, with the reference number INV-97614, regarding the issue of QuickBooks Online (QBO) not being able to download transactions from First National Bank of PA. While there is no exact timeline for the resolution of the problem, you can be confident that our product engineers are working diligently to fix it.

 

I encourage contacting our Support team to add you to the list of affected users. This way, you'll be notified once the issue is resolved. Here's how you can reach out to them: 

 

1. In your QBO account, go to Help (?).

2. Select either of these tabs:

  • Assistant tab and type Talk to a human.
  • Search tab and click on Contact us to connect with a support expert.

3. Choose how you want to reach us (phone or chat).

 

You may also want to refer to this article on what to do if you can’t find downloaded transactions in QuickBooks Online.

 

You're always welcome in the Community should you have further concerns about bank transactions not updating in QBO. We'll do our best to assist. Take care.

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