I appreciate you joining the thread, @Poolgirl51.
I understand that receiving the payment on time is very important to everyone. I'll be glad to share additional details about the payments that are still not available.
In QuickBooks, customer payments may be placed on hold when there are pending details in a merchant's account, transactions, or customers that require clarification before funds are released. This measure is taken to ensure that everything is in order and running smoothly. If a payment is ever on hold, we'll let you know. You'll get an email at the email address you used to sign in to the Merchant Service Center.
Since it's already been five days and the funds are still unavailable, you'll want to get in touch with our Merchant Support Team to get this sorted out in a secure space. To reach them, click the Chat with Us link or get the phone number in this article: Contact Payments or Point of Sale Support. Then, go to the QuickBooks Payments section.
I've also included these helpful references when receiving online payments from your customers:
Tag me in the comment section if you have clarification about it or other QuickBooks-related issues. I'm always happy to help you.
