I wish I could make it better, E-ZStorage.
May I know what's the name of your bank? This way, we can double-check if other users are experiencing the same issue. QuickBooks Online (QBO) is dependent on the information provided by your bank. You'll want to check out with our bank to see if there are notifications or maintenance that cause the error to appear on your end.
If there's none, I suggest contacting our support team so they can check out why is this happening and investigate further. They have the tools to pull up your account in a secure environment. To reach out to them, follow the steps outlined below:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
In the meantime, you can manually change the information in the bank detail field to correct them.
Moreover, learn how you can categorize bank transactions once QuickBooks downloads the information on the banking page. To give you more details, read this article for reference: Categorize Online Bank Transactions In QuickBooks Online.
You can always get back to us if you need further assistance with bank details. Remember, we're here to get you covered any time of the day. Have a nice day!
