I too am having this same problem. I have for months and was hoping it would just get fixed...but no. not yet. I called support yesterday. After spending 2 hours on the phone with NO resolution. I did ask if this was a known problem and she said no and spent forever (2 hours) trying to fix it. I guess I should have looked here first as I did one quick search and found this thread. So I guess qb staff is still working on fixing the issue. 

My question is will I be notified when it's fixed or will it just magically start working again?