Thanks for getting back here in the thread, @heathNC. Please know we understand the urgency of this matter and that this isn't the experience we'd want you to have when using QuickBooks.
We have received reports indicating that certain users are experiencing difficulties with First National Bank PA. These issues include instances where some transactions from the bank are missing and not updating as expected. We are currently investigating these reports to identify the root cause and implement a solution to address these issues. We understand the impact this may have on your banking experience and are working diligently to resolve these issues as quickly as possible.
Here's how:
- Log in to your QuickBooks Online company.
- Click Help (?).
- To get started, select one of the tabs:
- Assistant: Get quick, personalized answers by selecting a suggestion or typing a question. Talk to a human for further help.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.
Here's additional information on what you can do if you see error messages or don't see recently downloaded bank transactions from your bank: What to do if you get a bank error or can't download transactions in QuickBooks Online.
Moreover, here are some articles that you can read to help speed up the review process of your online bank transactions:
We appreciate your understanding and patience as we work to ensure a seamless banking experience for all our users. If you have further questions or encounter other issues related to missing entries and banking transactions, please don't hesitate to return to the Community. We are always here to assist you to the best of our ability, @heathNC.
