Hello, luckybirdbooks.
I'll ensure to help you fix the bank error 103 in QuickBooks Online (QBO).
May I know what bank institution you’re using? This will help me verify if there’s a reported issue about this matter. I’d appreciate it if you could add a clarification of it in the comment section below.
In QuickBooks, Error code 103 indicates that the login credentials you provided do not match the information on the financial institution you're trying to connect to. There are a few things that could cause this issue:
- When attempting to establish a connection with your banking institution for the first time, you may entered the incorrect credentials.
- You choose the incorrect banking institution choice (there are often many to select from).
- You’ll need to change the data in QuickBooks Online if you are currently connected and have updated your credentials with your financial institution.
To get to the bottom of it, you’ll want to reach out to your bank to verify if they’re performing any system maintenance updates. Let’s log in to your bank’s website to check for any notifications that need your attention.
To fix it, we'll need to confirm your sign-in info is correct. It’s always good to make sure you have the correct user ID and password for the bank account:
- Open a new window in your web browser and go directly to your bank’s website.
- Make a note of the web address (e.g. https://www.bank.com). It may come in handy later.
- Sign in with the user ID and password you have.
- Also, know that if you have separate accounts with the bank (such as a business account and a personal account), sign in to the account you want to fix in QuickBooks.
- If you sign in successfully, then you know the user ID and password are correct. If you get a sign-in error, follow your bank’s instructions to get your user ID, reset your password, or both.
Once you’re sure about your user ID and password, let's move on to steps 2 and 3 in this article for further guidance: Fix bank error 103 in QuickBooks Online and QuickBooks Self-Employed.
Once everything is settled, you can visit these resources to manage your transactions in QuickBooks:
Please get back to this thread if you have other banking or QuickBooks-related issues. I'll be around to help you.
