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Replying to:
SheandL
QuickBooks Team

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Hello there, @bullfrog23414.

 

I can see the urgency of resolving the issue regarding bank feeds not connecting to QuickBooks Desktop. Please know that this isn't the experience we want you to have.

 

To begin troubleshooting your issue, one possible step we can take is to attempt to access your online banking portal. This will allow us to check if your bank institution is currently undergoing server maintenance, which could be causing the problem you are experiencing. 

 

We could try creating a test company file and connecting your bank from there. If the transactions are imported successfully, you can return to your main company file and verify and rebuild your data. Here's how:

 

  1. Open your QuickBooks Desktop. 
  2. Go to the File menu, then choose New Company. 
  3. Select Express Start or Start Setup.
  4. Set up the account for Bank Feeds.
  5. Download bank feed transactions to test the account.

 

You can check this article if you want to fix your company file issues: Fix company file and network issues with QuickBooks File Doctor.

 

Keep us posted if you have other banking concerns about USAA. We'll get back to you for further assistance.

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