I want to ensure this is taken care of, Zencatt.
Beforehand, are you also trying to connect your Fidelity bank account, or is it a different bank? May I know the error message you've received? Any information can help us resolve the problem.
Currently, we're investigating Fidelity Bank's connection issue in QuickBooks Online (QBO). Please be assured that our engineers are working diligently to resolve this problem.
I recommend contacting our QuickBooks Support Team so that you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's been resolved. To expedite the transaction, provide this investigation number INV-96962.
Here's how.
- Go to the (?) Help icon.
- Select Talk to a Human.
- Enter a short description of your concern.
- Click on I still need a human.
- Tap Contact Us to connect with our live support.
- Choose to Get a callback.
In the meantime, you may consider uploading your transaction manually in QuickBooks. Here's how:
- Sign in to your bank's website and export your bank transactions.
- In your QBO account, go to the Banking menu.
- From the Update drop-down, select File Upload.
- Click Browse and select the web-connect file from your bank.
- Follow the on-screen steps in mapping the data.
Check this guide for more details: Manually upload transactions.
Let's try basic troubleshooting steps if you're using a different bank account. You might have accumulated too much historical data. Clearing your browser's cache can help resolve this.
First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:
- Chrome: Ctrl + Shift + N
- Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
Once done, connect your bank again. If it works, switch back to your regular browser. Then, clear its cache. This way, you can access QuickBooks with a clean slate. You can also use a different supported one.
You might find the following articles helpful about adding and matching transactions in QBO:
Keep me posted if you have any other questions about connecting your bank to QuickBooks. I'm always here to help. Take care.
