Hello there, @sjo2.
Currently, there is an ongoing investigation about dealing with recurring transactions that goes back to dashboard automatically in QuickBooks Online. Rest assured that our Engineering Team is dedicated to working for them to implement a solution that will fix this issue.
Please know that this is a top priority for us. It will continue to be so until resolved.
I encourage you to contact our Phone support team. They can add you to our notification list, and you'll receive an email notification once an update is available.
Here’s how:
- Sign-in to your QuickBooks Online company.
- Click Help (?).
- Select Assistant tab to get started and get quick, personalized answers. Select a suggested option or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
You can then choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
For future reference, you can read this article to help you record invoice payments in QuickBooks Online: Record invoice payments in QuickBooks Online.
Feel free to comment below if you have questions about managing invoices in QuickBooks Online. I'm always here to help. Have a great day.
