I know that this has been a challenge on your end, @amilich.

Rest assured that our support team will keep you informed via email once the issue is resolved. However, if you need real-time updates, you can reach out to our support team again.

Here's how:

1. Sign into your QuickBooks Online company. Select Help (?).

2. Choose either tab: Assistant or Talk to a Human.

3. Search or click Contact Us.

4. Start a chat with a support expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

Additionally, I am adding this helpful article as your reference in reconciling your accounts in QBO: Reconcile an account in QuickBooks Online.

Come back to this post if you have other concerns about the Fidelity account connection. I'm always here to lend a helping hand.