Hello there, @jaynew. We'll provide details to help you through this and print checks inside QuickBooks Online (QBO).
Before anything else, know this isn't the experience we want you to have and that we recognize the urgency of this matter. It may have something to do with the browser you're using. Please know that when browsers have temporary internet files, it speeds up your browsing experience. But too many of those temporary internet files can sometimes cause your printing activities to get stuck or stop working.
In cases like this, we recommend performing some basic troubleshooting to rule out the possibility of being in this situation. You'll want to access your account using an incognito or private browser. Feel free to use these shortcut keys:
- Chrome: Ctrl+Shift+N
- Firefox: Ctrl+Shift+P
- Safari: Command+Shift+N
Once you're in, try to print checks. If it works and you're able to print one, you can proceed to clear your browser's cache. Refer to this article for the steps: Clear cache and cookies to fix issues when using QuickBooks Online.
the issue persists, we recommend contacting our Customer Care Team so they can access your account in a secure environment and conduct further investigation to determine the root cause of this problem. See this page for more details: QuickBooks Online Support.
Also, in your Print Checks page, ensure there are items in your print queue and that you've ticked the box beside the check you want to print. This way, when you click the Preview and Print button, the system will recognize you're ready to print. Feel free to visit this article: Print a check in QuickBooks Online.
Moreover, we're adding this article to help you correct printing alignments when printing checks inside QBO: Configure your print settings for printing checks in QuickBooks Online.
If you need further assistance managing checks inside QuickBooks, know that the Community space is open 24/7, and we'll be here to help you again. Keep safe.
