Hello there, @wordlady6070. I wish you didn't have to go through this.

Since you've been waiting for quite some time for the callback. I suggest going to this link which have the phone number of our customer support team and call them directly: QuickBooks Online Support.

Know that availability of support agents is a possible reason why a return call is taking awhile.

After sorting this out, make sure to reconcile your accounts to keep them up to date.

Let me know if you require further assistance on your bank transactions. I'll be here to provide assistance. Keep safe.