Like I wrote before, I have it working through QBs Online. 

What every user that has looked at this post, went through this experience, called Qbs, called Chase, etc. 

Is thinking, QBs is that the best you have? Put it onto the user to figure out the problem? It's your software.

It's disappointing that QBs doesn't have the resolution by now. If there is a resolution besides calling into Qbs post it for that gentleman that is having difficulty @BillWCH  and anyone else that may have that trouble in the future and currently. Or call him to set up a time. 

Us the users need (PAY) QBs for the software to work and we depend on Qbs like we do with employees and other support staff. Some business only have a few employees. In my business we have 2 including myself. My time is worth treating patients not calling QBs and Chase for hours and chasing my tail with no end in sight. I thought this issue would have been resolved months ago. 

Help the users rave on your software not be frustrated.