For years, I have been so annoyed by making suggestions to tech support representatives who then ask me to send a feedback request. It's basically like saying "Hey, thanks for your good idea of how we could make our product better. Can you please do the data entry for us? Just type up what you just told me." Personally, I feel as though that should be THEIR job, not mine. They should have a feature suggestion database and record votes in it. There would be millions of votes by now for editable forms. The ones they have now and the so-called editing tools are abysmal. Their receipt is a complete joke.