I deeply understand how everyone feels about the QuickBooks Desktop connection with Chase Bank, @SB1234. Rest assured, we're taking this case seriously and will provide solutions to everyone as soon as possible. I'd still recommend contacting QuickBooks Desktop support again so they can help you identify the cause of the problem and get updates on the solution.
Here's how:
- Go to the Help menu and select QuickBooks Desktop Help.
- Select Contact Us.
- Describe the issue you experienced.
- Click Continue.
- Start a chat or get a callback.
Once everything is good, you may consider creating rules to categorize transactions in QuickBooks Desktop to help you automatically categorize them into different accounts.
As always, the Community space is available for everyone to help each other and provide excellent service to everyone's needs.
