If you'll look back on the history of this thread, you'll see that more than a year ago I spoke with "Help" multiple times for many hours and there was absolutely no resolution to any problem. The phone people could only repeat the same scripted responses and suggest the same steps I'd already tried to resolve the underlying Chase Bank Feed issue. I never got to anyone who might actually understand the problem.

So, no, I will not be contacting "Help" by phone or chart or email, I've reduced my wasted time by just checking the community board to see if at long last there's a real working fix posted here. Seems not.

As for being contacted after a new "investigation" is created - I was never given a workable result of the so-called investigation established last year for the Chase Bank Feed problem, so why would I believe creating a new "investigation" would be any different.

You want to help me?  Get me someone a couple of levels UP in support that I can contact directly or they can reach out to me.  That'll be real help.