I understand how challenging this situation is, @whydoihavetomakeanotherusername. We appreciate your patience in this difficult situation.
Upon checking my resources, we have an ongoing investigation about the issues with fidelity Bank requiring users to connect and disconnect in QuickBooks Online. I recommend that you get in touch with our support team for further assistance. They will add you to the list of affected users and keep you informed about the investigation.
To contact us:
- Go to the Help icon, then choose the Search tab.
- Select Contact Us.
- Enter a brief description of your situation in the What can we help you with? area.
- Click Continue, then choose Chat or Callback.
To ensure you can reach our support team, check out their support hours to determine availability.
Additionally, I've added this article about reviewing downloaded bank and credit card transactions: Categorize online bank transactions in QuickBooks Online.
We understand that this can be difficult, @whydoihavetomakeanotherusername. Please be assured that our product engineers are actively working to resolve this issue. Stay safe!
