Thank you for joining this thread, heathNC.
I acknowledge the value of having complete records of downloaded entries. This ensures the accuracy of your financial records and facilitates a smooth reconciliation of the account. Let me share some insights about the snag issue you're experiencing with your bank.
At this time, we're unable to provide a definite time frame when the issue is resolved. Rest assured, our engineers are all hands on deck working towards finding the permanent fix.
We encourage all impacted users to sign up for the notification list. This ensures you're in the loop on the progress of the investigation. That said, I recommend contacting our QuickBooks Online (QBO) Care Team for further assistance.
Here's how:
- Head to the Help icon in the upper right to display the support window.
- Go to the Assistant tab and enter a brief description of your concern in the Type something bar.
- Click the Get help from a human link to see the support options.
- In the How would you like to connect with us? section, choose Chat to start a conversation and Callback to speak with an agent.
When transactions are showing up in your company, match them to the correct accounts to prevent duplicates. In case you need more information on how to look for missing entries, balance your account, and other banking-related activities, take a look at the links below to learn more about the step-by-step process:
I appreciate your patience while working on the permanent resolution. Feel free to visit the Community again if you have additional questions or concerns on how to deal with missing entries and other banking tasks. I'll get back to help you the best that I can, heathNC.
